🌓 Frequently Asked Questions


🌙 1. What does “Qamaraya” mean?

The name Qamaraya is inspired by the Arabic word “Qamar,” meaning moon.
It reflects elegance, light, and beauty — the essence of our brand and every piece we design.

🪡 2. Where are your products made?

All Qamaraya pieces are thoughtfully designed and crafted using high-quality materials.
We work closely with trusted international partners to ensure every item meets our standards of comfort, quality, and luxury.

🛍️ 3. How can I place an order?

You can place your order directly through our official website.
Simply browse our collections, add your favorite items to your cart, and proceed to checkout.
Once your order is confirmed, you’ll receive an email with all your order details.

💳 4. What payment methods do you accept?

We accept several secure payment options:

  • Credit/Debit cards (Visa, MasterCard)

  • PayPal

  • Local payment options (depending on your region)

All transactions are processed safely and securely.

💬 For orders above EGP 1000 with Cash on Delivery, a small deposit is required.
Our customer support team will contact you to arrange it conveniently.

⏳ 5. How long does shipping take?

Shipping times may vary due to high demand and because our products are created and shipped from outside Egypt through our special partners.
We value quality over speed, and every order is worth the wait.

🚚 6. How can I track my order?

After your order ships, you’ll receive an email containing a tracking link.
Click the link anytime to see your real-time delivery status.

💎 7. What makes Qamaraya products special?

Every Qamaraya item is custom-made with premium materials and top-tier print-on-demand technology.
We don’t mass-produce — we create unique, meaningful pieces just for you.
Be patient — your product will exceed your expectations ✨

🔄 8. What is your return policy?

We offer returns within 14 days of receiving your order, provided the items are unused, unwashed, and in their original condition with all tags attached.
Please refer to our Return Policy page for more details.

🔁 9. Do you offer exchanges?

Yes! If you’d like to exchange an item for a different size or color, contact us within 14 days of delivery.
We’ll assist you based on availability.

🌍 10. Do you ship internationally?

Yes, Qamaraya ships worldwide.
Shipping costs and delivery times may vary depending on your location.

🎁 11. Can I send my order as a gift?

Absolutely! We can ship your order directly as a gift.
Just contact our team after placing your order, and we’ll make sure it’s beautifully packaged and ready to surprise someone special.

📩 Email: customersupport@qamaraya.com

✏️ 12. Can I customize my own product?

Yes — you can design your own piece directly from your mobile phone, easily and effortlessly!
Upload your image or text, preview your creation in real-time, and make it uniquely yours.

💬 13. How can I contact Qamaraya?

We’d love to hear from you!
📩 customersupport@qamaraya.com
Our support team replies within 24–48 hours.